Cancellation & Refund

Cancellation Policy

  • Orders can be canceled only if the item has not been dispatched.
  • To cancel your order, please contact our Customer Service Team at the earliest.
  • Once the order is dispatched, cancellation is no longer possible.
  • We recommend making your cancellation request promptly to avoid any inconvenience.

Refund Policy

  • No Refunds on Sold Products: We do not offer refunds once a product has been sold.
  • Replacement Over Refund: In cases of damage during delivery, we offer replacements instead of refunds.
  • Replacement Process: Notify us within 48 hours of receiving the damaged product with photographic evidence and return the item in its original packaging.
  • Customer Support Assistance: Our team is available to assist you with any concerns regarding replacements.

Replacement Policy

We stand by the quality of our products and offer replacements in cases of damage during delivery.

Eligibility for Replacement

  • Replacements are available only if the product is found to be damaged during delivery.

How to Request a Replacement

To initiate the replacement process, follow these simple steps:

  1. Notify Us: Contact our Customer Service within 48 hours of receiving the product.
  2. Provide Evidence: Share photographic evidence clearly showing the damage.
  3. Packaging Requirement: Ensure that the product is returned in its original packaging to complete the replacement process.

Need Help?

Our dedicated Customer Service Team is here to assist you at every step. Feel free to reach out for any queries or concerns regarding your order.
Email - admin@lucsio.com
Phone No - 7021247619

Thank you for choosing Lucsio! We appreciate your trust in us.